One of the hardest things for some of our auto repair customers to understand is why their specific repair or service cost so much. An explanation of the repair may sound simple and straightforward, but the actual work required to accomplish that simple repair can be very complicated.
Many services and repairs are hard for customers to understand and hard for us to explain. The complex interplay of dozens of computers and sensors on a vehicle’s Control Area Network (CAN) can be incredibly tough to convey in a short conversation with a person unfamiliar with the topic. Two skilled technicians can have a conversation about this complex system, but a service adviser and a customer — not so much.
It’s just like when I go to the dentist. I trust the dentist we use, listen to his explanations, and just say yes to recommended services.